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Contact us

Address​

Q3 Academy Great Barr
Wilderness Lane
Great Barr
Birmingham B43 7SD

Parent helpdesk​

If you are the parent or carer of a child at Q3 Academy Great Barr, please raise a helpdesk ticket by emailing [email hidden].

This is the fastest way to get in touch with us, and we will make sure your enquiry is passed on to the right member of staff. On average, tickets receive a response in less than an hour during working hours, and we aim to respond to all enquiries within 3 working days.

For safeguarding reasons, we can only accept helpdesk emails from the primary email address we have on file for current parents and carers.

Prospective parents​

If your child has been accepted to join Q3 Academy Great Barr but is not yet on roll, you can email one of our specialist transition teams:

Telephone​

To reach us by telephone, call 0121 358 6186.

Please note that most of our staff are teaching and have other commitments during the day so you may not be able to speak with a specific person immediately. A receptionist will take your details and record a helpdesk ticket for you.

Parent code of conduct​

We ask that all parents and carers follow our Parent Code of Conduct when communicating with us, whether in person, by telephone, or by email. This helps us to maintain a positive and respectful relationship with all members of our community.

Meet a senior leader​

If you have already been in contact with us about an issue and wish to escalate it to a member of the Senior Leadership Team, you can request to meet with a senior leader.

Members of the public​

If you do not have a child at Q3 Academy Great Barr but would like to get in touch with us, please contact Reception.